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Shipping Policy

Introduction

At KAZU, we are committed to providing you with a pleasant and hassle-free shopping experience. This shipping policy outlines the terms and conditions for the delivery of your orders, ensuring complete transparency and meeting all your expectations.

1. Delivery Areas

We ship our products both nationally and internationally. Delivery areas include, but are not limited to:

  • National: Delivery throughout the territory of Madagascar.

  • International: Delivery to Europe, North America, Asia, Australia, and other regions upon request.

2. Delivery Times

Delivery times vary depending on your location and the chosen delivery method:

  • National: 3 to 7 business days.

  • International: 7 to 21 business days.

Please note that these times are indicative and may vary depending on logistical conditions and customs formalities.

3. Delivery Times

Shipping fees are calculated based on the weight, dimensions of your order, and your location. The shipping fees will be clearly indicated at the time of checkout.

4. Carriers

We work with reliable carriers to ensure the delivery of your orders under the best conditions.

A tracking number will be provided to you upon shipment of your order, allowing you to track your package in real-time.

5. Order Processing

Orders are processed and shipped from Monday to Friday, excluding holidays. Orders placed before 5:30 PM EAT will be processed the same day. Orders placed after 5:30 PM EAT will be processed on the next business day.

6. Delivery Delays

In case of delivery delays, we will inform you as soon as possible and do our utmost to resolve the issue. We cannot be held responsible for delays due to events beyond our control (strikes, weather conditions, customs procedures, etc.).

7. Receiving Orders

Upon receiving your order, please check the condition of your package and immediately report any anomalies or damage to the carrier and our customer service. If no reservations are made within 3 days of receipt, the products will be considered as conforming and accepted.

8. Returns and Exchanges

If you are not satisfied with your order, you can return it within 14 days of receipt, except for wholesale purchases, subject to the following conditions:

  • The products must be in their original condition and packaging.

  • Return shipping costs are the responsibility of the customer, except in cases of error on our part.

  • To initiate a return, please contact our customer service at order@kazu-madagascar.com.

9. Contact Us

For any questions regarding our shipping policy or for any assistance, please do not hesitate to contact us:

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